Antica Ceramica Rubiera (S.R.L.)

Negative experience, in June 2023 I purchased the floor for my new home and left the deposit of 200 euros in cash, with Ayo's promise that on the day of collection of the goods he would give me the deposit back. On the day of collection, the seller claims not to have the money due to his forgetfulness, I collect the goods anyway because I needed them for installation. Arrived home, I checked the goods and realized that the skirting boards were totally different. I called the seller, told him what had happened and he told me that on Monday he himself would take care of bringing home the correct skirting boards with the 200 euro deposit. Which never happened, after endless messages and calls in which he made up different excuses every time. After 3 months after showing up at the company and making a mess, I managed to get the correct skirting boards but I still haven't received the 200 euros today. I am really disappointed with the service of this big company but especially of the seller AYO. I STRONGLY ADVISE NOT TO BUY FROM HIM. However, I wanted to thank the ancient ceramics of Rubiera and in particular Gianni who after the bad episode took charge of the problem by giving me the 200 euro deposit, the correct skirting boards and also 3 packs of tiles that were broken free of charge, apologizing of the incident and leaving the incompetent and dishonest seller at home.

I would give 0 stars but you can't... 240 meter load with price blocked by deposit, after 3 months of calls, continuous postponements and huge lies these famous tiles were never made. Staff and company completely non-existent and absolutely unprofessional. The only positive note was that they gave me my deposit back, I was forced to change supplier. A disaster